Shipping
  Free Shipping  
   Click Here for Details  
     
  For Damaged Shipment, Please Click Here :  Damages  
     
  International Shipping- International Orders: We accept credit cards for U.S. Territories and Military Bases. For all international orders, we only accept money orders. To place an international order, please print out your Shopping Cart and mail it to us with your money order. Make sure the following information is printed out: Name, Shipping Address, the entire order with the total and shipping charges. Then mail your order and money order to:

Original Pheromone

231 E. Alessandro Blvd. #A-251

Riverside, CA. 92508

  

 

 Important Shipping Information

 U.S. Territory Shipping-   Orders for P.O. Box Addresses and Militarily Bases are only shipped via  US Post Office.

 

Damages
If your merchandise arrives damaged, please follow the following steps:
1- Call the carrier that delivered your package(s) within 24 hours or by the following business day after you received the package to file a damaged merchandise claim.  Your order is insured through the carrier. The carrier company will contact you to set up an appointment for an inspector to come to your home to inspect the packaging in order to determine the cause of damage.
2- On the Same Day you receive your order, please send an email to : SilkyScentsEmail@yahoo.com and include the following information :

  a) Indicate that you received a Damage product.

  b) your Invoice Number

  c) The date of purchase
 
Important : The Email must be submitted to Original Pheromone within 24 hours of receiving a damaged shipment. The Electronic Date on this form must be the same as the Carrier's delivery Date Reports.

An inspector from the carrier company will contact you to examine all of the Original Packaging Materials.  If you do not  save the original packaging materials, the damaged claim will be denied.
 

Retail Returns-

 For information about our Retail Return policy,
  please click here : Return Policy
 

If you have received a Damaged Shipment, Please click here
 

Please Notice : United Parcel Service (UPS) does not deliver to Post Office Boxes.  Please provide a complete street address including apartment or suite number.

Customers agree to the following term and conditions :

The customer authorizes Silky Scents to charge their credit card or bill them an additional $5.00 per package if the following applies :

If the customer provides an address that is deemed incorrect or incomplete by U.S. Post office or the UPS (see note below)

Note : An incomplete address is an address that has an apartment number, suite number, floor or any other  pertinent information associated with the address that should have been provided by the customer to insure proper delivery but have been omitted by the customer.

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